Refund policy

Returns for standard kits

You may return a standard kit within 30 days of delivery if it is unopened and in its original packaging. Contact us through our Contact page with your order number before sending anything back. We’ll send you the return instructions and address. Customers pay return shipping for change-of-mind returns. PaintJoyKit covers return shipping when the return is due to our error or a defective item.

Custom photo kits

Custom photo kits are made to order. After shipment, they are ineligible for change-of-mind returns or refunds. If your kit arrives damaged, defective, incorrect, or incomplete, contact us. We’ll send a replacement kit or the missing parts at no charge, as appropriate.

Damaged, incorrect, or missing items

Contact us with your order number and photos, if available. If a shipment is confirmed lost, we’ll resend it at no charge.

Refunds

We’ll process approved refunds to your original payment method within five business days after receiving and inspecting the return. We’ll email you when your refund is issued. Your payment provider may take additional time to post the refund.

This policy does not limit rights available under applicable law.