Returns & Refunds
Check whether your kit is eligible and find out what happens after you request a return.
Request a Return30 days to return standard kits
Start your return within 30 days of delivery. Keep the kit unopened and in its original packaging.
Refunds within 5 business days
After we receive and inspect your return, approved refunds go back to your original payment method.
Damaged, wrong, or missing items
Send us your order number and photos if available. We cover return shipping for defective items or when we make a mistake.
Custom photo kits
After shipment, custom kits are ineligible for change-of-mind returns. Contact us if your kit arrives damaged, defective, incorrect, or incomplete.
How to return your kit
- Contact us. Include your order number and tell us what happened.
- Wait for instructions. We’ll send you the return address and next steps.
- Send your kit back. We’ll email you when your approved refund is issued.
退款政策
Returns for standard kits
You may return a standard kit within 30 days of delivery if it is unopened and in its original packaging. Contact us through our Contact page with your order number before sending anything back. We’ll send you the return instructions and address. Customers pay return shipping for change-of-mind returns. PaintJoyKit covers return shipping when the return is due to our error or a defective item.
Custom photo kits
Custom photo kits are made to order. After shipment, they are ineligible for change-of-mind returns or refunds. If your kit arrives damaged, defective, incorrect, or incomplete, contact us. We’ll send a replacement kit or the missing parts at no charge, as appropriate.
Damaged, incorrect, or missing items
Contact us with your order number and photos, if available. If a shipment is confirmed lost, we’ll resend it at no charge.
Refunds
We’ll process approved refunds to your original payment method within five business days after receiving and inspecting the return. We’ll email you when your refund is issued. Your payment provider may take additional time to post the refund.
This policy does not limit rights available under applicable law.
Frequently asked questions
Who pays return shipping?
Customers pay return shipping for change-of-mind returns. PaintJoyKit covers it when the return is due to our error or a defective item.
Where is my package?
See how to find your tracking link. If the carrier confirms your shipment was lost, contact us so we can resend it.
When will the refund appear in my account?
We email you when we issue the refund. Your payment provider may take additional time to post it.
Still need help? Email PaintJoyKit support.