Shipping & Returns

Delivery estimates, shipping charges, and help with returns.

U.S. factory stock

Estimated delivery in 1–4 days

Available only for selected options that are in stock and ready to ship from our U.S. factory.

Standard delivery

Estimated delivery in 10–21 days

This estimate also applies to custom photo kits, which are made to order.

Shipping charges

U.S. standard shipping is $2.99 for orders of $35 or less. Orders over $35 ship free.

Read the Shipping Policy

Returns and refunds

Standard kits can be returned within 30 days of delivery if unopened and in their original packaging. Customers cover return shipping for change-of-mind returns.

Read the Return & Refund Policy

Order questions

How do I track my order?

Find the tracking link in your shipping confirmation.

Can I return a custom photo kit?

Once shipped, custom photo kits are ineligible for change-of-mind returns. If your kit arrives damaged, incorrect, or incomplete, contact us.

How do I start a return?